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Frequently Asked Questions & Troubleshooting

Why don't I need to log in?​

IELTS Mastery Hub does not use normal accounts right now.

Instead, the app creates an anonymous local device ID automatically the first time you use it. In the code, this is handled by getAnonId(). That means the app simply remembers you on this device, with no sign-up and no password.

Why did my progress disappear?​

Your progress is tied to this specific device and this specific app install.

If you move to another computer, reinstall the app, or clear the app's saved data, your old progress does not come with you.

There is currently no student progress export or backup feature, so progress does not transfer between devices yet.

Why does Writing grading fail or take a long time?​

Writing grading needs an internet connection because it sends your writing to an external AI grading gateway.

This is also the only feature in the app that requires internet. Reading, Listening, the Dashboard, the Practice Library, and the Admin Portal work locally on the device.

If Writing grading fails or feels slow, check:

  • your internet connection
  • whether the connection dropped during grading
  • whether the grading service is taking longer than usual to respond

Why can I access the Admin Portal without logging in?​

There is currently no separate admin login.

Anyone using this install of the app can open the Admin Portal. That is why the Admin features are best suited to single-user or small trusted-team setups today.

My Import failed — what do I check first?​

Start with these checks:

  • did you choose the correct test type?
  • is the file valid JSON?
  • does the JSON structure match that test type?
  • if it is a Listening import, did you attach exactly 4 audio files?
  • for Listening, are those files in MP3 or WAV format?

If one section is missing its audio file, the Listening import will not complete.

What do Draft vs Published mean?​

StatusWhat it means
DraftStill private to the app identity that created it; used for work in progress
PublishedVisible in the Practice Library for everyone using this install

A draft is useful while you are still editing. Publishing is the step that makes the test available for practice.